Question 1

Where is The Personalization Hub™ located?

Accepted Answer

We are inside Gloucester Premium Outlets at Space TT9 (kiosk in front of ugg and old navy), 100 Premium Outlets Drive, Blackwood, NJ 08012.

Question 2

What are your hours?

Accepted Answer

Monday – Wednesday: Closed. Thursday: 10:00 AM – 8:00 PM. Friday – Saturday: 10:00 AM – 9:00 PM. Sunday: 11:00 AM – 7:00 PM

Question 3

How long does personalization take?

Accepted Answer

For mall pickup at Gloucester Premium Outlets, most orders are ready the same day. Some pieces, such as photo crystals, take a few hours, so we confirm your pickup time when you order. Shipped orders are prepared for mailing and are not same-day. Large bulk orders may need extra time.

Question 4

Can I pick up in the mall or have it shipped?

Accepted Answer

Yes. Choose mall pickup at Gloucester Premium Outlets for same-day readiness during store hours, or select shipping for delivery elsewhere. Shipping cost is confirmed by email before we ship.

Question 5

What personalization options are available?

Accepted Answer

We offer laser engraving, custom text, photo etching, and logo engraving on crystals, jewelry, drinkware, phone cases, ornaments, keychains, pet tags, magnets, and coasters.

Question 6

What is the $100+ free keychain offer?

Accepted Answer

Personalized acrylic keychain free with any order of $100 or more. One per order.

Question 7

What happens to the photo I upload?

Accepted Answer

We use it only to make your order and never for advertising. It is deleted 30 days after your order is completed, so we can remake your item if anything is wrong. You can ask us to delete it sooner at any time.

Question 8

Can I change or cancel my order?

Accepted Answer

Yes, at no charge until we start personalizing it. Many items are made the same day, so please call or email us as soon as possible.

Question 9

What is your return policy?

Accepted Answer

Every item is made to order and personalized, so all sales are final and we cannot accept returns or exchanges for a change of mind. If we make a mistake, or your item is defective or arrives damaged, tell us within 7 days and we will remake it or refund you. Full details are in our Returns & Refunds policy.

Frequently Asked Questions